Art Course Policies

• If parents or family members have any questions or concerns about their students’ program, progress or relationship to other students or teachers, communication is greatly encouraged. We will do all we can to resolve any difficulties immediately.
• If a student has special needs, be sure to let us know when enrolling.
• If you have a special request for a particular art project, please discuss with the teacher to be sure it meets the student’s proper skill level. Final determination of the requested art project may be made by the teacher.

CANCELLATIONS
• Please notify us in advance if your student will not be returning. 

• Please notify us prior to your student missing a class.  Students who notify us in advance of their missed classes will be eligible for a makeup.
• If a student is more than ten (10) minutes late to class, the student’s seat may be given away (for that class only) to a student waiting for a makeup, unless prior arrangements have been made with us.

MAKEUP CLASSES –

•Please make every effort to attend your regularly scheduled class.
• If we are not notified of an absence prior to the beginning of class, the makeup is forfeited. Please call and leave a message, text or email Jenn to cancel classes. This policy also applies to scheduled makeup classes.
• We request that a makeup be scheduled within the same term as the date of the absence. When necessary, we may allow a makeup to carry over into later terms, if the student is enrolled.
• Makeups may not be done within a term that the student is not enrolled.
• Makeups do not take the place of regularly scheduled classes.
• All makeups must be scheduled in advance.
• Any paid classes cancelled by Turpentyne Ltd. due to emergencies will be refunded or a credit may be carried over to a later term.

TUITION
• Classes are only paid for by the term. 
• Unless prior arrangements are made, if a student does not attend/pay tuition by the first lesson of the term, the student may lose his/her place to someone on the waiting list.
• Tuition credit is not given for missed classes.
• Tuition is not transferable from one term to another due to poor attendance or any missed classes.
• If a student registers for classes later than the first week of the term, tuition will be prorated for that term.

 

MATERIALS

•The majority of student materials will be supplied by us in the classroom.  This includes but is not limited to the use of art papers, canvas, crayons, markers, charcoal, soft pastel, oil pastel, watercolors, acrylic paint, and oil paint. 

•If a student wishes to bring and use their own personal art supplies, we will supply the parent with a list of supplies needed.  This is truly optional and not necessarily recommended.

We are committed to providing students with high quality and safe art supplies.  Every effort will be made to ensure that the supplies used in this course are non toxic and appropriate for use by children.

 

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Turpentyne Ltd. Privacy Policy May 2018

 

This document sets out our current privacy policy, in line with the General Data Protection Regulations (GDPR). We keep this policy under review and may occasionally update it.

 

Who are we

Turpentyne Ltd. Is an art instruction studio, established in 2018. Previously known by Jennifer Diaz, trading as “Turpentyne” established in 2012. We do not sell or trade information about our students or their families, nor any correspondence, for marketing purposes. This privacy policy sets out where and why we do use your data to communicate with you. 

 

What data do we collect? 

Student Registration on our website or in studio

As a necessary part of being responsible for your children in our classes, we collect information regarding our students and their immediate families as well as emergency contacts. This information is used primarily to communicate directly with you through private emails, text messages, phone calls, letters by post.  On occasion we may also send marketing emails to our studio families containing important information regarding tuition fees, studio schedule, policy updates and upcoming studio events and activities.

We do not, and will not, carry out joint campaigning with any another organisation, and we will not share your data.

 

Social Media

Occasionally we feature photographs of student artwork on our Facebook page.  Student names are often included in the posts alongside their artworks. Please contact us if you would prefer we not include your child in our posts, and we will be happy to honour your request.

 

Although photographs may be taken in class or at events that feature your child, we do not post any photographs of our students on our website or on social media without direct permission from their parents.

 

Access to your personal data

Under GDPR you have the right to access, amend or delete any information we hold about you. If you would like to do so, please log into the student accounts portal on www.turpentyne.com and remove or alter any of your personal data that you see fit. If you would prefer our assistance in the process send a request to jenn.diaz@turpentyne.com indicating your preferences clearly.

 

How long do we keep your data

We only keep your data for as long as it reasonable or necessary, or for as long as we are required to hold it to fulfil statutory obligations. 

 

Data breaches

The GDPR requires that the Information Commissioner is notified within 72 hours of a breach being discovered where it poses a risk to any individuals. If the breach is a ‘high risk’, i.e. the data breach might cause discrimination, identity theft, fraud, damage to reputation or financial loss, the data subject must be notified as well. Turpentyne Ltd. will seek to minimise all risks of data breaches, but should one occur we will act swiftly to notify the relevant people keeping all individuals concerned with actions thereof.